{"id":99,"date":"2026-02-19T20:23:18","date_gmt":"2026-02-19T20:23:18","guid":{"rendered":"https:\/\/manenohouse.com\/?page_id=99"},"modified":"2026-04-22T13:23:23","modified_gmt":"2026-04-22T13:23:23","slug":"about","status":"publish","type":"page","link":"https:\/\/manenohouse.com\/fr\/about\/","title":{"rendered":"About"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.6″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(39,41,47,0.8) 0%|#27292f 41%” background_image=”https:\/\/manenohouse.com\/wp-content\/uploads\/2026\/03\/genirol-table-setting-5704606-1-scaled.jpg” width=”94%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|desktop” max_width=”2000px” module_alignment=”center” custom_margin=”||||true|false” custom_padding=”6vw||6vw||true|false” border_radii=”on|10px|10px|10px|10px” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”28px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Founding Story” _builder_version=”4.27.6″ _module_preset=”default” title_font=”Prata||||||||” title_text_align=”center” title_text_color=”#FFFFFF” title_font_size=”72px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.21.0″ _module_preset=”default” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.6″ _module_preset=”default” background_image=”https:\/\/manenohouse.com\/wp-content\/uploads\/2026\/03\/iqbalstock-muslim-7520627-scaled.jpg” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.21.0″ _module_preset=”default” height_tablet=”40vw” height_phone=”40vw” height_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”gcid-70184d90-89dc-4d37-8a72-67bb78c7369e” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”0a9cb85b-9e79-46b6-9e9f-3b08edc4bed1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

The Work<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”a730ce0a-ce72-48a2-9b18-0fed80f85888″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

I came to this work through hospitality first, and writing second \u2014 which means I understand both the experience and how to articulate it.<\/p>\n

Much of my career has been spent in service-led environments where detail matters: hotels, events, operations, guest-facing roles where trust is built long before someone arrives. Through that work, I developed a sharp understanding of what makes people feel confident, welcomed, and ready to say yes.<\/p>\n

Over time, I became increasingly interested in the gap between what a property truly offers and how it describes itself. In hospitality especially, that gap is costly. A place can be thoughtful, memorable, and genuinely distinctive \u2014 yet still sound generic online.<\/p>\n

That’s the problem I solve.<\/p>\n

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The Perspective<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”a730ce0a-ce72-48a2-9b18-0fed80f85888″ custom_padding=”||22px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Weekly blackouts, candles and kerosene lamps at the ready, and an oil drum BBQ for the nights the power cut mid-dinner.<\/p>\n

On those evenings, we would lie on blankets and watch the sky. That is where I first saw Saturn\u2019s rings, the Milky Way in full depth, every constellation visible, every star sharply defined.<\/p>\n

Years later, I realised the things I took for granted were the very things many people long to experience \u2014 yet hospitality operators often leave them unspoken.<\/p>\n

The places that stayed with me most were the ones that understood hospitality as something felt rather than performed: atmosphere, welcome, clarity, rhythm, care.<\/p>\n

That shaped how I think about guest experience, and the part language plays in helping people trust what they are stepping into.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.27.6″ _module_preset=”default” background_image=”https:\/\/manenohouse.com\/wp-content\/uploads\/2026\/03\/wal_172619_ii-beach-8260614-scaled.jpg” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.21.0″ _module_preset=”default” height_tablet=”40vw” height_phone=”40vw” height_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”gcid-70184d90-89dc-4d37-8a72-67bb78c7369e” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”0a9cb85b-9e79-46b6-9e9f-3b08edc4bed1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

The Method<\/h3>\n

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Hospitality Triage<\/strong><\/p>\n

Most hospitality businesses are not broken. But they are often losing bookings where clarity slips or trust drops.<\/p>\n

Hospitality Triage is my method for identifying the friction points across your guest journey \u2014 from unclear messaging to overlooked touchpoints \u2014 and fixing them in order of impact.<\/p>\n

The goal is not to add more. It is to fix what matters most, with language that makes guests feel clear, confident, and ready to book.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.27.6″ _module_preset=”default” background_image=”https:\/\/manenohouse.com\/wp-content\/uploads\/2026\/03\/bulnesland0-big-closure-967934-scaled.jpg” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.21.0″ _module_preset=”default” height_tablet=”40vw” height_phone=”40vw” height_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”gcid-70184d90-89dc-4d37-8a72-67bb78c7369e” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”0a9cb85b-9e79-46b6-9e9f-3b08edc4bed1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

What I Believe<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”a730ce0a-ce72-48a2-9b18-0fed80f85888″ global_colors_info=”{}”]<\/p>\n

Transparency is not a weakness. It builds trust.<\/p>\n

Guests do not arrive empty-headed. They come with expectations already forming. When reality does not match them, you feel it later in complaints, reviews, and lost return visits.<\/p>\n

Arrival and departure matter most. They shape what guests remember, what they say, and whether they come back.<\/p>\n

Founders can become so absorbed in the running of a business that its original hospitality instinct slips out of sight. I believe good work should help restore that \u2014 so the guest experience feels more coherent, and the business feels more like theirs again.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.27.6″ _module_preset=”default” background_image=”https:\/\/manenohouse.com\/wp-content\/uploads\/2026\/03\/fearscare-safari-4043090-scaled.jpg” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.21.0″ _module_preset=”default” height_tablet=”40vw” height_phone=”40vw” height_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”gcid-70184d90-89dc-4d37-8a72-67bb78c7369e” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”0a9cb85b-9e79-46b6-9e9f-3b08edc4bed1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

How I Work<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”a730ce0a-ce72-48a2-9b18-0fed80f85888″ global_colors_info=”{}”]<\/p>\n

I work directly with clients and keep the business deliberately small.<\/p>\n

Living across different countries taught me how quickly people form impressions of a place \u2014 and how long those impressions can stay with them.<\/p>\n

That is one of the reasons I care so much about clarity, tone, and the finer details of the guest experience.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.22.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”d54ca6f8-708a-4a0f-8894-6a71cdf50531″ text_orientation=”center” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Sarah Marian Willis<\/h4>\n

[\/et_pb_text][et_pb_image src=”https:\/\/manenohouse.com\/wp-content\/uploads\/2026\/03\/1760374308999.jpg” title_text=”1760374308999″ align=”center” _builder_version=”4.27.6″ _module_preset=”default” max_width=”128px” max_height=”128px” border_radii=”on|500px|500px|500px|500px” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”\/contact” button_text=”Contact” button_alignment=”center” _builder_version=”4.27.6″ _module_preset=”505ecac4-9fe0-4ec4-8f1d-b82e3448cca2″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Testimonials” _builder_version=”4.21.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”affff439-7528-411b-8cb9-301e74b8008c” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

FAQs<\/h2>\n

[\/et_pb_text][et_pb_slider _builder_version=”4.27.6″ _module_preset=”3f4425dd-d425-4d59-a1dc-61546a68a94b” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{%22gcid-d056ff0b-a85f-45b3-bb11-a75debfb13bf%22:%91%22header_text_color%22,%22arrows_custom_color%22,%22dot_nav_custom_color%22%93,%22gcid-9d98294c-d1ae-4311-865c-0d2bedb19256%22:%91%22body_text_color%22%93}”][et_pb_slide heading=”How does this work?” _builder_version=”4.27.6″ _module_preset=”default” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

We start with a discovery call to understand your property, your guests, and where the gaps are. From there, I’ll outline a scope and timeline. You’ll receive drafts, we’ll refine together, and you’ll walk away with copy that’s ready to use.<\/span><\/p>\n

[\/et_pb_slide][et_pb_slide heading=”What do I need to provide?” _builder_version=”4.27.6″ _module_preset=”default” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

Access to your current materials, a conversation about what makes your property distinctive, and feedback on drafts. I handle the rest.<\/p>\n

[\/et_pb_slide][et_pb_slide heading=”Do you only work with hotels?” _builder_version=”4.27.6″ _module_preset=”default” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

No. I work with boutique hotels, safari operators, coastal resorts, and other hospitality businesses where guest experience matters and language shapes decisions.<\/p>\n

[\/et_pb_slide][et_pb_slide heading=”Will my competitors know you worked with me?” _builder_version=”4.27.6″ _module_preset=”default” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

No. All work is confidential. I don’t name clients publicly unless you give explicit permission.<\/p>\n

[\/et_pb_slide][et_pb_slide heading=”What is ghostwriting?” _builder_version=”4.27.6″ _module_preset=”default” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

Ghostwriting means I write, you publish. The words are yours \u2014 your name, your voice, your property. I stay invisible.<\/p>\n

[\/et_pb_slide][et_pb_slide heading=”How long does a project take?” _builder_version=”4.27.6″ _module_preset=”default” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

It depends on scope. A single email sequence might take two weeks. A full website and voice system, six to eight. I’ll give you a clear timeline before we start.<\/p>\n

[\/et_pb_slide][et_pb_slide heading=”Do you share pricing upfront?” _builder_version=”4.27.6″ _module_preset=”default” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

Yes. After our discovery call, you’ll receive a proposal with scope, timeline, and investment \u2014 no surprises.<\/p>\n

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Hospitality in Perpituity<\/h2>\n

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“If hospitality is about making people feel seen, the best way to treat them is not like a commodity, but as a unique individual. Unreasonable hospitality means that one size fits one.” \u2014 Will Guidara<\/span><\/p>\n

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The WorkI came to this work through hospitality first, and writing second \u2014 which means I understand both the experience and how to articulate it. Much of my career has been spent in service-led environments where detail matters: hotels, events, operations, guest-facing roles where trust is built long before someone arrives. 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